Shipping – free shipping for new Urban Ryder and Urban Cruzer in Canada.
Delivery – Seller ships within 5 business days after receiving cleared payment.
Payments – Visa, MasterCard, and American Express
Returns – 30 days money back guarantee. If you are not satisfied with your purchase, for a full refund: return the eligible product(s) with their packing slip, within 30 days of delivery of your shipment, in new and unused condition, in the original packaging; the buyer pays return shipping. Items to be returned must use a trackable shipping method. Call us if you need help with repacking instructions, preferred rates or shipping.
All product packaging (such as boxes instructions), parts and accessories must be returned with the item. Products without all applicable tags are not acceptable for return.
Items damaged in return shipping resulting from: improper, unsecure or poor packing may result in costs being deducted from your refund. Any product(s) returned without original documentation may be rejected. Any product(s) that have been modified, damaged or otherwise altered after delivery will not be accepted for return.
We can only process returns and refunds for items purchased at urbanryder.com or greenlightcycle.com